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[GH-ISSUE #231] [Bug]: Can't download Support Bundle "Authentication required" #146

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opened 2026-05-07 00:06:47 +02:00 by BreizhHardware · 12 comments

Originally created by @bambuman on GitHub (Feb 2, 2026).
Original GitHub issue: https://github.com/maziggy/bambuddy/issues/231

Originally assigned to: @maziggy on GitHub.

Bug Description

When trying to download support bundle I get "Authentication required", looking into docker logs I see:

INFO: 172.21.1.2:34184 - "GET /api/v1/support/bundle HTTP/1.1" 401 Unauthorized

When I looked into Group rights there were some unselected for Administrators but I didn't take a picture before selecting them. This did not fix the problem.

Expected Behavior

Able to download support bundle.

Steps to Reproduce

  1. Go to System Information / Support & Troubleshooting
  2. Press "Download" button

Printer Model

P1S

Bambuddy Version

0.1.6.2

Printer Firmware Version

01.09.01.00

Installation Method

Docker

Operating System

Linux (Ubuntu/Debian)

Relevant Logs / Support Package


Screenshots

Image

Additional Context

No response

Checklist

  • I have searched existing issues to ensure this bug hasn't already been reported
  • I am using the latest version of Bambuddy
  • My printer is set to LAN Only mode
Originally created by @bambuman on GitHub (Feb 2, 2026). Original GitHub issue: https://github.com/maziggy/bambuddy/issues/231 Originally assigned to: @maziggy on GitHub. ### Bug Description When trying to download support bundle I get "Authentication required", looking into docker logs I see: `INFO: 172.21.1.2:34184 - "GET /api/v1/support/bundle HTTP/1.1" 401 Unauthorized` When I looked into Group rights there were some unselected for Administrators but I didn't take a picture before selecting them. This did not fix the problem. ### Expected Behavior Able to download support bundle. ### Steps to Reproduce 1. Go to System Information / Support & Troubleshooting 2. Press "Download" button ### Printer Model P1S ### Bambuddy Version 0.1.6.2 ### Printer Firmware Version 01.09.01.00 ### Installation Method Docker ### Operating System Linux (Ubuntu/Debian) ### Relevant Logs / Support Package ```shell ``` ### Screenshots <img width="1433" height="705" alt="Image" src="https://github.com/user-attachments/assets/d3a5ca77-5c75-42e8-9ed1-22faefa9906a" /> ### Additional Context _No response_ ### Checklist - [x] I have searched existing issues to ensure this bug hasn't already been reported - [x] I am using the latest version of Bambuddy - [x] My printer is set to LAN Only mode
BreizhHardware 2026-05-07 00:06:47 +02:00
  • closed this issue
  • added the
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Author
Owner

@bambuman commented on GitHub (Feb 2, 2026):

Downgraded to 0.1.6.1 and got the support bundle.

bambuddy-support-20260202-185930.zip

<!-- gh-comment-id:3836853644 --> @bambuman commented on GitHub (Feb 2, 2026): Downgraded to 0.1.6.1 and got the support bundle. [bambuddy-support-20260202-185930.zip](https://github.com/user-attachments/files/25021814/bambuddy-support-20260202-185930.zip)
Author
Owner

@deathly1987 commented on GitHub (Feb 2, 2026):

Same here:
Image

And Spoolman:
Image

<!-- gh-comment-id:3837081890 --> @deathly1987 commented on GitHub (Feb 2, 2026): Same here: <img width="1445" height="743" alt="Image" src="https://github.com/user-attachments/assets/85783889-5243-4681-bd27-57d34ef9c2bb" /> And Spoolman: <img width="608" height="733" alt="Image" src="https://github.com/user-attachments/assets/cfbd5423-c118-40cc-8199-e751eb30ac3c" />
Author
Owner

@maziggy commented on GitHub (Feb 2, 2026):

Are you guys logged in as admin?

<!-- gh-comment-id:3837443401 --> @maziggy commented on GitHub (Feb 2, 2026): Are you guys logged in as admin?
Author
Owner

@deathly1987 commented on GitHub (Feb 2, 2026):

Yes,I also deactivated it and then I can pull the logs, but when I turn it back on, the same error occurs.

<!-- gh-comment-id:3837494759 --> @deathly1987 commented on GitHub (Feb 2, 2026): Yes,I also deactivated it and then I can pull the logs, but when I turn it back on, the same error occurs.
Author
Owner

@bambuman commented on GitHub (Feb 2, 2026):

Yes. I tried with a clean install. Same error:

  1. new clean docker version 0.1.6.2
  2. enable authentication
  3. logged in
  4. enable "Debug Logging"
  5. try downloading "Support Bundle"
<!-- gh-comment-id:3837496776 --> @bambuman commented on GitHub (Feb 2, 2026): Yes. I tried with a clean install. Same error: 1. new clean docker version 0.1.6.2 2. enable authentication 3. logged in 4. enable "Debug Logging" 5. try downloading "Support Bundle"
Author
Owner

@mildlyokay commented on GitHub (Feb 2, 2026):

Second this, Spoolman integration is broken. /api/v1/spoolman/status always reports enabled: false and /spoolman/connect fails, even after restarts. I'm using the latest Docker image. This looks like a bug in how the enable flag is initialized or evaluated.

Image
<!-- gh-comment-id:3837649506 --> @mildlyokay commented on GitHub (Feb 2, 2026): Second this, Spoolman integration is broken. /api/v1/spoolman/status always reports enabled: false and /spoolman/connect fails, even after restarts. I'm using the latest Docker image. This looks like a bug in how the enable flag is initialized or evaluated. <img width="558" height="98" alt="Image" src="https://github.com/user-attachments/assets/e5ed03ca-c589-43e6-a32b-053414ff1bd2" />
Author
Owner

@Blackilli commented on GitHub (Feb 2, 2026):

Can confirm something broke with the last update. I just set up a fresh install and it wouldn't let me enable Spoolman integration. Enabling/Disabling the "Enable Spoolman" option in the settings wouldn't even trigger a request to the backend. Downgrading to 0.1.6.1 fixed this issue for me, but upgrading to latest again results in "{"detail":"Authentication required"}" from /api/v1/settings/spoolman even though I'm logged in.

<!-- gh-comment-id:3837704537 --> @Blackilli commented on GitHub (Feb 2, 2026): Can confirm something broke with the last update. I just set up a fresh install and it wouldn't let me enable Spoolman integration. Enabling/Disabling the "Enable Spoolman" option in the settings wouldn't even trigger a request to the backend. Downgrading to 0.1.6.1 fixed this issue for me, but upgrading to latest again results in "{"detail":"Authentication required"}" from /api/v1/settings/spoolman even though I'm logged in.
Author
Owner

@deathly1987 commented on GitHub (Feb 2, 2026):

INVALID! DON'T USE!

Should solve the problem: https://github.com/maziggy/bambuddy/pull/235

<!-- gh-comment-id:3837845929 --> @deathly1987 commented on GitHub (Feb 2, 2026): ### **INVALID! DON'T USE!** Should solve the problem: https://github.com/maziggy/bambuddy/pull/235
Author
Owner

@maziggy commented on GitHub (Feb 3, 2026):

Please don't use the patch @deathly1987 provided!!!

This is fixed in branch 0.1.7b. Please let me know if it works again.

<!-- gh-comment-id:3839128705 --> @maziggy commented on GitHub (Feb 3, 2026): Please don't use the patch @deathly1987 provided!!! This is fixed in branch 0.1.7b. Please let me know if it works again.
Author
Owner

@deathly1987 commented on GitHub (Feb 3, 2026):

INVALID! DON'T USE!

Should solve the problem: #235

Sorry, my fault...

  • Support Bundle seems to be working.

  • Spoolman only half:

after load:
Image
after enable:
Image
after reloading:
Image
after reactivation:
Image

<!-- gh-comment-id:3839874526 --> @deathly1987 commented on GitHub (Feb 3, 2026): > ### **INVALID! DON'T USE!** > Should solve the problem: [#235](https://github.com/maziggy/bambuddy/pull/235) Sorry, my fault... - Support Bundle seems to be working. - Spoolman only half: after load: <img width="639" height="637" alt="Image" src="https://github.com/user-attachments/assets/2cb22f35-d6b9-406c-81bc-7cb1a63ac503" /> after enable: <img width="614" height="805" alt="Image" src="https://github.com/user-attachments/assets/1ab9d41f-f250-4e22-914b-dd46b5984b88" /> after reloading: <img width="627" height="624" alt="Image" src="https://github.com/user-attachments/assets/e438ed62-a23e-4036-aeaf-30f1d23d0852" /> after reactivation: <img width="630" height="777" alt="Image" src="https://github.com/user-attachments/assets/6638d2e0-a46f-4ceb-9eae-f30829519925" />
Author
Owner

@maziggy commented on GitHub (Feb 3, 2026):

Fixed in branch 0.1.7b. Please double check.

<!-- gh-comment-id:3840095215 --> @maziggy commented on GitHub (Feb 3, 2026): Fixed in branch 0.1.7b. Please double check.
Author
Owner

@deathly1987 commented on GitHub (Feb 3, 2026):

Fixed in branch 0.1.7b. Please double check.

Works !!!

<!-- gh-comment-id:3840167149 --> @deathly1987 commented on GitHub (Feb 3, 2026): > Fixed in branch 0.1.7b. Please double check. Works !!!
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