[GH-ISSUE #1043] [Bug Report] Cannot print anymore: Logs always showing that printer is not available, even th

BreizhHardware commented

2026-05-07 00:13:17 +02:00

Owner

Originally created by @maziggy on GitHub (Apr 20, 2026).
Original GitHub issue: https://github.com/maziggy/bambuddy/issues/1043

Originally assigned to: @maziggy on GitHub.

Cannot print anymore: Logs always showing that printer is not available, even though it is listed as connected, its plate is cleared.

I have one print in the queue and it's failing to send this file to the printer. Not sure why.

Screenshot

System Information

{
  "generated_at": "2026-04-20T07:32:26.251578",
  "app": {
    "version": "0.2.3",
    "debug_mode": false
  },
  "system": {
    "platform": "Linux",
    "platform_release": "6.12.38+deb12-amd64",
    "platform_version": "#1 SMP PREEMPT_DYNAMIC Debian 6.12.38-1~bpo12+1 (2025-07-27)",
    "architecture": "x86_64",
    "python_version": "3.13.13"
  },
  "environment": {
    "docker": true,
    "data_dir": "/app/data",
    "log_dir": "/app/logs",
    "timezone": "Europe/Berlin"
  },
  "database": {
    "archives_total": 54,
    "archives_completed": 26,
    "printers_total": 1,
    "filaments_total": 0,
    "projects_total": 0,
    "smart_plugs_total": 0
  },
  "printers": [
    {
      "index": 1,
      "model": "A1",
      "nozzle_count": 1,
      "is_active": true,
      "mqtt_connected": true,
      "state": "FAILED",
      "firmware_version": "01.07.02.00",
      "wifi_signal": -74,
      "reachable": true,
      "ams_unit_count": 0,
      "ams_tray_count": 0,
      "has_vt_tray": true,
      "external_camera_configured": false,
      "plate_detection_enabled": false,
      "hms_error_count": 0,
      "developer_mode": true,
      "nozzle_rack_count": 0
    }
  ],
  "settings": {
    "advanced_auth_enabled": "false",
    "smtp_auth_enabled": "true",
    "auth_enabled": "true",
    "setup_completed": "true",
    "auto_archive": "true",
    "save_thumbnails": "true",
    "capture_finish_photo": "true",
    "default_filament_cost": "9.0",
    "currency": "EUR",
    "energy_cost_per_kwh": "0.29",
    "energy_tracking_mode": "total",
    "disable_filament_warnings": "false",
    "check_updates": "true",
    "check_printer_firmware": "true",
    "include_beta_updates": "false",
    "notification_language": "en",
    "bed_cooled_threshold": "35.0",
    "ams_humidity_good": "40",
    "ams_humidity_fair": "60",
    "ams_temp_good": "28.0",
    "ams_temp_fair": "35.0",
    "ams_history_retention_days": "30",
    "queue_drying_enabled": "false",
    "queue_drying_block": "false",
    "ambient_drying_enabled": "false",
    "drying_presets": "",
    "per_printer_mapping_expanded": "false",
    "date_format": "system",
    "time_format": "system",
    "default_printer_id": "1",
    "ftp_retry_enabled": "true",
    "ftp_retry_count": "3",
    "ftp_retry_delay": "2",
    "ftp_timeout": "30",
    "mqtt_enabled": "false",
    "mqtt_broker": "",
    "mqtt_port": "1883",
    "mqtt_username": "",
    "mqtt_password": "",
    "mqtt_topic_prefix": "bambuddy",
    "mqtt_use_tls": "false",
    "external_url": "[REDACTED]",
    "ha_enabled": "false",
    "ha_url": "",
    "ha_token": "",
    "library_archive_mode": "ask",
    "library_disk_warning_gb": "5.0",
    "camera_view_mode": "window",
    "preferred_slicer": "orcaslicer",
    "prometheus_enabled": "false",
    "prometheus_token": "",
    "user_notifications_enabled": "true",
    "language": "en",
    "debug_logging_enabled": "false",
    "debug_logging_enabled_at": ""
  },
  "docker": {
    "container_memory_limit_bytes": null,
    "container_memory_limit_formatted": null,
    "network_mode_hint": "host"
  },
  "virtual_printers": [
    {
      "index": 2,
      "enabled": true,
      "mode": "print_queue",
      "model": "N2S",
      "model_name": "A1",
      "has_target_printer": true,
      "has_bind_ip": true,
      "running": true,
      "pending_files": 0
    }
  ],
  "integrations": {
    "notification_providers": [],
    "spoolman": {
      "enabled": false,
      "reachable": false
    },
    "mqtt_relay": {
      "enabled": false,
      "connected": false,
      "broker": "",
      "port": 0,
      "topic_prefix": "bambuddy"
    },
    "spoolbuddy": {
      "device_count": 0,
      "online_count": 0,
      "devices": []
    },
    "homeassistant": {
      "enabled": false
    }
  },
  "database_health": {
    "backend": "sqlite",
    "journal_mode": "wal",
    "quick_check": "ok",
    "db_size_bytes": 638976,
    "wal_size_bytes": 4128272
  },
  "dependencies": {
    "fastapi": "0.136.0",
    "uvicorn": "0.44.0",
    "pydantic": "2.13.2",
    "sqlalchemy": "2.0.49",
    "paho-mqtt": "2.1.0",
    "psutil": "7.2.2",
    "httpx": "0.28.1",
    "aiofiles": "25.1.0",
    "cryptography": "46.0.7",
    "opencv-python-headless": "4.13.0.92",
    "numpy": "2.4.4"
  },
  "log_file": {
    "size_bytes": 1342434,
    "size_formatted": "1.3 MB"
  },
  "network": {
    "interface_count": 1,
    "interfaces": [
      {
        "name": "eno1",
        "subnet": "x.x.1.0/24"
      }
    ]
  },
  "websockets": {
    "active_connections": 1
  }
}

Logs (sanitized): bambuddy.log

Submitted via BamBuddy Bug Report

Originally created by @maziggy on GitHub (Apr 20, 2026). Original GitHub issue: https://github.com/maziggy/bambuddy/issues/1043 Originally assigned to: @maziggy on GitHub. Cannot print anymore: Logs always showing that printer is not available, even though it is listed as connected, its plate is cleared. I have one print in the queue and it's failing to send this file to the printer. Not sure why. ### Screenshot ![Bug Report Screenshot](https://raw.githubusercontent.com/maziggy/bambuddy/bug-report-assets/screenshots/7dfd917d55af441cab0bdd1298d0416d.png) <details> <summary>System Information</summary> ```json { "generated_at": "2026-04-20T07:32:26.251578", "app": { "version": "0.2.3", "debug_mode": false }, "system": { "platform": "Linux", "platform_release": "6.12.38+deb12-amd64", "platform_version": "#1 SMP PREEMPT_DYNAMIC Debian 6.12.38-1~bpo12+1 (2025-07-27)", "architecture": "x86_64", "python_version": "3.13.13" }, "environment": { "docker": true, "data_dir": "/app/data", "log_dir": "/app/logs", "timezone": "Europe/Berlin" }, "database": { "archives_total": 54, "archives_completed": 26, "printers_total": 1, "filaments_total": 0, "projects_total": 0, "smart_plugs_total": 0 }, "printers": [ { "index": 1, "model": "A1", "nozzle_count": 1, "is_active": true, "mqtt_connected": true, "state": "FAILED", "firmware_version": "01.07.02.00", "wifi_signal": -74, "reachable": true, "ams_unit_count": 0, "ams_tray_count": 0, "has_vt_tray": true, "external_camera_configured": false, "plate_detection_enabled": false, "hms_error_count": 0, "developer_mode": true, "nozzle_rack_count": 0 } ], "settings": { "advanced_auth_enabled": "false", "smtp_auth_enabled": "true", "auth_enabled": "true", "setup_completed": "true", "auto_archive": "true", "save_thumbnails": "true", "capture_finish_photo": "true", "default_filament_cost": "9.0", "currency": "EUR", "energy_cost_per_kwh": "0.29", "energy_tracking_mode": "total", "disable_filament_warnings": "false", "check_updates": "true", "check_printer_firmware": "true", "include_beta_updates": "false", "notification_language": "en", "bed_cooled_threshold": "35.0", "ams_humidity_good": "40", "ams_humidity_fair": "60", "ams_temp_good": "28.0", "ams_temp_fair": "35.0", "ams_history_retention_days": "30", "queue_drying_enabled": "false", "queue_drying_block": "false", "ambient_drying_enabled": "false", "drying_presets": "", "per_printer_mapping_expanded": "false", "date_format": "system", "time_format": "system", "default_printer_id": "1", "ftp_retry_enabled": "true", "ftp_retry_count": "3", "ftp_retry_delay": "2", "ftp_timeout": "30", "mqtt_enabled": "false", "mqtt_broker": "", "mqtt_port": "1883", "mqtt_username": "", "mqtt_password": "", "mqtt_topic_prefix": "bambuddy", "mqtt_use_tls": "false", "external_url": "[REDACTED]", "ha_enabled": "false", "ha_url": "", "ha_token": "", "library_archive_mode": "ask", "library_disk_warning_gb": "5.0", "camera_view_mode": "window", "preferred_slicer": "orcaslicer", "prometheus_enabled": "false", "prometheus_token": "", "user_notifications_enabled": "true", "language": "en", "debug_logging_enabled": "false", "debug_logging_enabled_at": "" }, "docker": { "container_memory_limit_bytes": null, "container_memory_limit_formatted": null, "network_mode_hint": "host" }, "virtual_printers": [ { "index": 2, "enabled": true, "mode": "print_queue", "model": "N2S", "model_name": "A1", "has_target_printer": true, "has_bind_ip": true, "running": true, "pending_files": 0 } ], "integrations": { "notification_providers": [], "spoolman": { "enabled": false, "reachable": false }, "mqtt_relay": { "enabled": false, "connected": false, "broker": "", "port": 0, "topic_prefix": "bambuddy" }, "spoolbuddy": { "device_count": 0, "online_count": 0, "devices": [] }, "homeassistant": { "enabled": false } }, "database_health": { "backend": "sqlite", "journal_mode": "wal", "quick_check": "ok", "db_size_bytes": 638976, "wal_size_bytes": 4128272 }, "dependencies": { "fastapi": "0.136.0", "uvicorn": "0.44.0", "pydantic": "2.13.2", "sqlalchemy": "2.0.49", "paho-mqtt": "2.1.0", "psutil": "7.2.2", "httpx": "0.28.1", "aiofiles": "25.1.0", "cryptography": "46.0.7", "opencv-python-headless": "4.13.0.92", "numpy": "2.4.4" }, "log_file": { "size_bytes": 1342434, "size_formatted": "1.3 MB" }, "network": { "interface_count": 1, "interfaces": [ { "name": "eno1", "subnet": "x.x.1.0/24" } ] }, "websockets": { "active_connections": 1 } } ``` </details> **Logs (sanitized):** [bambuddy.log](https://raw.githubusercontent.com/maziggy/bambuddy/bug-report-assets/logs/bed27ecd1542428d8729075aa1397089.log) --- *Submitted via BamBuddy Bug Report*

BreizhHardware

2026-05-07 00:13:17 +02:00

closed this issue
added the
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BreizhHardware commented

2026-05-07 00:13:18 +02:00

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Owner

@calgara12 commented on GitHub (Apr 20, 2026):

I want to add that sending the job directly with Ocraslicer to the Printer works.

@calgara12 commented on GitHub (Apr 20, 2026): I want to add that sending the job directly with Ocraslicer to the Printer works.

BreizhHardware commented

2026-05-07 00:13:18 +02:00

Author

Owner

@maziggy commented on GitHub (Apr 20, 2026):

Available/Fixed in branch dev and available with the next release or daily build.

If you find Bambuddy useful, please consider giving it a ⭐ on GitHub — it helps others discover the project!

@maziggy commented on GitHub (Apr 20, 2026): Available/Fixed in branch dev and available with the next release or daily build. ----- If you find Bambuddy useful, please consider giving it a ⭐ on [GitHub](https://github.com/maziggy/bambuddy) — it helps others discover the project!

BreizhHardware commented

2026-05-07 00:13:18 +02:00

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Owner

@calgara12 commented on GitHub (Apr 20, 2026):

I just updated to 0.2.3.1. i still have this issue

@calgara12 commented on GitHub (Apr 20, 2026): I just updated to 0.2.3.1. i still have this issue

BreizhHardware commented

2026-05-07 00:13:18 +02:00

Author

Owner

@maziggy commented on GitHub (Apr 20, 2026):

Then I need more details.

please enable debug logging -> https://wiki.bambuddy.cool/features/system-info/?h=debug#enable-debug-logging
reproduce the issue
upload support package

@maziggy commented on GitHub (Apr 20, 2026): Then I need more details. 1. please enable debug logging -> https://wiki.bambuddy.cool/features/system-info/?h=debug#enable-debug-logging 2. reproduce the issue 3. upload support package

BreizhHardware commented

2026-05-07 00:13:18 +02:00

Author

Owner

@calgara12 commented on GitHub (Apr 21, 2026):

Hey, just reproduced it. There is one file in the queue, and my printer should be available but i get this:
cheduler]Queue: printer 1 not available — connected=True, state=IDLE, awaiting_plate_clear=True

Not sure why it says its awaiting a plate clear, because it's not:

bambuddy-support-20260421-124822.zip

@calgara12 commented on GitHub (Apr 21, 2026): Hey, just reproduced it. There is one file in the queue, and my printer should be available but i get this: cheduler]Queue: printer 1 not available — connected=True, state=IDLE, awaiting_plate_clear=True Not sure why it says its awaiting a plate clear, because it's not: <img width="1675" height="1214" alt="Image" src="https://github.com/user-attachments/assets/610d3007-d4c0-4c13-b1e6-0bdafcc1a9a4" /> [bambuddy-support-20260421-124822.zip](https://github.com/user-attachments/files/26929823/bambuddy-support-20260421-124822.zip)

BreizhHardware commented

2026-05-07 00:13:18 +02:00

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Owner

@maziggy commented on GitHub (Apr 21, 2026):

awaiting_plate_clear=True

You have to hit the "Clear Plate" button on printer card or disable the feature under Settings -> Workflow -> Plate-Clear Confirmation

If you find Bambuddy useful, please consider giving it a ⭐ on GitHub — it helps others discover the project!

@maziggy commented on GitHub (Apr 21, 2026): > awaiting_plate_clear=True You have to hit the "Clear Plate" button on printer card or disable the feature under Settings -> Workflow -> Plate-Clear Confirmation ----- If you find Bambuddy useful, please consider giving it a ⭐ on [GitHub](https://github.com/maziggy/bambuddy) — it helps others discover the project!

BreizhHardware commented

2026-05-07 00:13:18 +02:00

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Owner

@calgara12 commented on GitHub (Apr 21, 2026):

But shouldnt then there be a clear plate button in the screenshot?

@calgara12 commented on GitHub (Apr 21, 2026): But shouldnt then there be a clear plate button in the screenshot?

BreizhHardware commented

2026-05-07 00:13:18 +02:00

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Owner

@maziggy commented on GitHub (Apr 21, 2026):